At MoonlightFits, we are committed to providing high-quality products. To ensure your satisfaction, we offer the following warranty on all our items:

For all customers, our products are backed by a six (6) month additional service warranty. Within this warranty policy, MoonlightFits will replace, repair or refund any items deemed faulty by our Customer Service Team, subject to the terms and conditions outlined below.


To qualify for coverage under our warranty policy, claims must meet the following criteria:

- The item must have been used under normal conditions
- Care label instructions must have been strictly followed during use
- The claim was directly reported after the fault occurred
- Proof of purchase for the item must be provided


Claims excluded from our warranty policy include those resulting from:

- Failure to follow our wash and care instructions
- Exposure to extreme weather conditions
- Engaging in (extreme) sports activities
- Contact with sharp objects
- Exposure to chemicals
- Damages due to poor storage or neglect
- Inadequate maintenance
- Damage resulting from unauthorised modifications or repairs
- Damages from compression, falls, abnormal impacts, or other actions
- Wear against abrasive surfaces
- Damage caused by UV exposure, fire, or bleach
- Natural breakdown of colours, finishes, and materials over time.


We want you to enjoy your MoonlightFits pieces to the fullest, so remember to follow the care instructions provided. And if you have any questions or concerns, don’t hesitate to reach out to us.